Dear Restaurants: OrderEm Can Help

Getting a little crowded in your dining area? Don’t let long lines or crowded seating limit your kitchen. Expand your takeout business by accepting orders through your website, Facebook page, or free custom app. Customers can order ahead and pay online, so you can focus on what you do best – crafting quality food.

With OrderEm, you can easily connect with your fans. Update the order status or expected completion time to automatically notify the customer. Link to your blog and social media feeds. Post your upcoming schedule of events, hours, and directions to your restaurant. You can even send out push notifications for special offers with your free custom app.

And our search engine optimization (SEO) strategies will help get you listed on the first search results page, so your restaurant gets discovered more often.

Features

Our system allows you to accept orders 24/7, so you don’t need to be open to receive an order for a future time. Of course, we’ll make sure they know that orders can only be filled when your kitchen is open.

Manage your orders from any smartphone with the OrderEm app – get notifications, view full order details and history, even update the expected completion time, all free.

Restaurants are dynamic – your online presence should be too. Add or edit pages and content whenever you want, in real-time. With OrderEm, you’ll have all the tools you’ll need to manage custom apps and web pages, regardless of your technical experience.

Get on the map! Turn-by-turn directions provided by Google Maps deliver customers straight to your door.

Set up and manage multiple delivery zones independently – Encourage nearby customers with cheap (or free) delivery, and charge a little more for deliveries to more distant areas.

Tools

Put your restaurant online with a free custom website, or add online ordering to your current website for free. Use your page to keep your customers engaged with current menus, specials, photos, and more. Connect your blog and social media.

Set up shop in the App Store and on Google Play – Build a free app customized to match your brand. Accept online orders, post blog updates, and send out push notifications so your customers are always in the loop.

Share the Like. Let your customers order what they see right from your Facebook page, using the same system they’ll love on your website and app. And when they’re done there, they can post their order to their entire network of friends, bringing your brand to new customers.

 

Marketing

How does Google Google? Do you know how search engines find all those great sites? We do, and we’ll use that to help you. All of the pages we design feature Search Engine Optimization (SEO) to help bring your restaurant to the top of the search results. Get ready to get discovered.

Want more exposure for your app or website? We can help you prepare customized marketing tools to get the word out to potential customers. Whether you just want a download link added to your paper menu or something bigger, we can get you started.

Plan to compete with the big boys? Us too. We’ll help level the playing field in the technology department while you keep kicking butt in the kitchen. You’ve already decided you want to receive orders online. Want to add tablets at every table? Yeah, we can do that.

 

Restaurant Spotlight: Pammie’s Sammies

Meet Pammie’s Sammies, a quirky and delicious casual cafe that has successfully conquered a common challenge for many amazing local restaurants: being found. In Orlando, it’s easier to find a chain than it is to find your favorite hole-in-the-wall (speaking from personal experience here).

Pammie’s Sammies’ specialty: Delicious, earth friendly, thoughtfully sourced and tastefully adventurous food. Especially sandwiches.

Pammie’s Sammies is located on 5907 Turkey Lake Road, Suite 100 Orlando, Florida 32819, behind the Promenade Office Plaza near Universal Studios. For those of you who are Team Members at Universal Orlando, it’s right next to Team Member Parking.

Here’s what Pammie’s Sammies’ owner Pam Thomas and Director of Yum Blair Thomas  had to say about our services:

Pammie’s Sammies Restaurant Spotlight:

MunchEm: What has been a challenge for you?

Pam: Well, you know our location has been a challenge because we’re a little off the beaten path. It’s become a bit of a joke, like “you can’t see us from the street so stop looking” or “it’s like an Easter Egg hunt”. It’s a long thing: Do you know where Dr. Phillips High School is? Yeah. Well ok, we’re not there. Go across the street from Dr. Phillips High School, do you know where the Hess Station is? Yes. Ok, we’re getting there. And then they still can’t find us.

MunchEm: Has MunchEm helped with this?

Blair: Yes, they have. MunchEm showing our address on the app , people’s ability to search for restaurants based on location on the app and having Pammie’s Sammies show up in their results has helped a lot.

MunchEm: How was your initial experience with MunchEm?

Blair: It was awesome!  The team at MunchEm has been arms wide open with us and helping us/getting us going with customers, not just around us but in outlying areas as well.

MunchEm: Do you have any issues obtaining support?

Pam: I don’t have any trouble getting support. You call and you get a person. It’s an immediate response. We often notice we have something wrong after MunchEm notices.

MunchEm: What do your customers think so far?

Blair: The customers love it. Using MunchEm is fun and different and everyone of our customers loves to play with the app. They say the ordering system is easy and that’s a very important part of the puzzle.

MunchEm: Any closing remarks?

Pam: Munchem is a great additional source for getting orders. It’s new so everyone wants to try it and it’s easy to use. Also, when we get an order through MunchEm, we get the order and a phone call about the order. Which is great because sometimes we don’t see the order come up , but we definitely hear that phone call.

Blair: Munchem’s awesome! You guys rock!

The folks at Pammie’s Sammies work hard to make their food and their service amazing. We here at MunchEm believe that location should not be an obstacle for the great local restaurants our city has to offer.

Follow and like Pammie’s Sammies! And when they’re open ( at 8 AM), order from their super convenient Facebook ordering page!

 

 

5 Tips For Restaurant Social Media

Does your restaurant have a Facebook or Twitter? What about an Instagram account? If the answer to these questions is no or your accounts are inactive, your restaurant may be missing out on valuable opportunities to connect with your fans and potential customers alike.

In this age of technology, you probably already know that social media networks can give your restaurant free publicity if done right, but maybe you just don’t know what to post.

We can help with that. Here are our top 5 tips on how to get your restaurant’s social media up and running:

1) Start Thinking Like Your Customers

An important part of using social media as a business tool is thinking about who you’re communicating to and using that to drive your decisions on posts. Do your customers love your specials? Go ahead and post about them. Developing a tone that attracts the customers you want to attract and highlights what you want to be known for.

2) Post Regularly

Customers, especially your regulars, want to keep up with you. Think of your accounts as the news pages for your restaurant. Got a new item, special, or special event? This is content that will add value to your accounts and will encourage to keep checking your pages.

3) Post Pictures

Posts with pictures are more likely to be shared or liked by your customers. So go ahead and share those amazing pictures of your food!

Start by using Instagram to upload photos and to edit so your food looks its best. You can also add hashtags, including those specific to your area, to bring customers who may be just blocks away to your restaurant. Facebook’s intergration with Instagram makes it easy to share your pictures to your page if you were planning to use that picture as part of a longer post. Other great ideas for photos to share are of employees and customers at your restaurant (with their permission, of course).

4) Add Facebook Ordering to your Page

Facebook Ordering makes getting food from your restaurant more convinient for your customers. On average, 128 million people spend about 46 minutes on Facebook. With the highest traffic period being from 1 to 3 PM, there’s a good chance they’re hungry too.

5) Encourage Customer Engagement

It is not enough just to post about your restaurant on social media. Another key to success on social media is encouraging your customers to like, share and comment on your posts. There are many ways you can do this: contests on social media, replying to social mentions, using hashtags and asking your customers about their opinion.

We hope these tips have given you a few ideas to drive your restaurant’s success on social media. If you’re interested in getting started with Facebook ordering, check us out!

Restaurant Spotlight: Patacon Con Todo

Meet Patacon Con Todo, a local Colombian food truck turned restaurant.

Their specialty: Delicious pressed and fried plantains, which you can top with everything from chorizo to mushrooms.

Patacon Con Todo is located right across the street from MunchEm HQ at : 6700 Conroy Winderemere Road Ste 105, Orlando, Florida 32835.

Check out this cool video of what Patacon Con Todo owner Andres Jara had to say about our services:

Patacon Con Todo Restaurant Spotlight:

MunchEm: How long have you been in the restaurant business?

Andres : We’ve been in business for six years. We started in a food truck and now we’re actually a restaurant.

MunchEm: How easy was it to get started with MunchEm?

Andres : It was very simple; I gave them my menu. When I least expected it, I already had a website and was listed on the MunchEm app.

MunchEm: How important is technology for restaurants?

Andres: Technology is very important for restaurants. Nowadays, people are on their phones, iphones  or smartphones. It’s as easy as downloading MunchEm or going on my website to get orders from my restaurant now.

MunchEm: Was MunchEm easy to adopt?

Andres: It was easy to adopt. There’s three ways I receive orders: through an app, an email and a phone call.

MunchEm: Is it easy to support?

Andres: It’s really easy, whenever I need to fix something or update my menu, I just give them a call and they’ll fix it instantly.

MunchEm: What are customers saying?

Andres: The other day, I had some clients who ordered and paid online, they came in to pick up their food and all they had to say was that they really enjoyed using the app.

MunchEm: Any closing remarks?

Andres: My goal is to expand and I really believe that MunchEm would help me through this.

Hungry Yet?

Order from Patacon Con Todo on their website!

Or Download their app:

 

If you love Patacon Con Todo as much as we do (what’s not to love?), like them on Facebook and follow on Instagram.

MunchEm Restaurant Spotlights

Here at MunchEm, we love to take good care of our restaurants. We love local food and believe local restaurants need all the extra help they can get to ensure their success. Every few weeks, we will feature one of our restaurants here on our blog, tell you their story, how they got started with us and their experience with our app. We will also talk about any challenges we have helped them overcome throughout their time with us.

We believe all restaurants deserve resources to reach more customers with their delicious food! Without breaking the bank!

Check out our blog next week for our first featured restaurant!

Restaurant Spotlight: Pammie’s Sammies and Patacon Con Todo

We at MunchEm try to provide as much information and business we can for local Orlando area restaurants. We want our local community to thrive and we feel like we have a certain responsibility to provide for that. In order to drive more business, we have modeled our business around the local community. We have interviewed Pammie’s Sammies and Patacon Con Todo on their restaurants and their experiences with us.

Pammie’s Sammies

 

Patacon Con Todo

Support local Orlando area restaurants and order with us!